Our Return to Work (RTW) Coordination Services
WHS/OHS Incident Management
Our WHS/OHS trained allied health team are able to help you with incident investigation and root cause analysis to provide timely advice and support from the moment a workplace injury occurs.
We bring empathy, experience and legislative knowledge to help employers stay on top of all administrative requirements, and ensure employees feel supported.
Following an incident, our trained specialists:
- Liaise with all stakeholders, including insurers, on an employer’s behalf.
- Develop appropriate, evidence-based return to work plans.
- Are fully accessible to the employee with an injury to ensure they have a positive experience and make a complete recovery.
- Provide expertise and support during a challenging time for workers and employers.
- Save your organisation time.
- Reduce time loss on claims through early intervention resulting in reduced workers’ compensation premiums.
Injury Management Response
Altius Group assists insurers, employers, workers and treating doctors across Australia to find solutions to problems in complex return to work and injury management cases. Our allied health team assess the nature of the problem and attempt to mediate a solution. With access to a panel of medical specialists, we’re able to deliver impartial medical assessments and expert direction and support for complex cases.
We work with your internal structure to ensure injury management systems are effective. Our goal is to ensure workers are returned to work efficiently, responsibly and sustainably. The outcome is commercially driven strategies developed to support your business goals.
These strategies may involve providing specific programs, designed by our allied health professionals to help individuals overcome psychological and physical barriers impeding a timely return to work.
Our Recovery and Wellness Initiative (RAWI), led by Accredited Exercise Physiologists aims to reduce biopsychosocial barriers and physical deconditioning associated with not working. Our psychologists deliver our Mind Movement program, an award-winning program that provides psychological treatment to those experiencing poor wellbeing, disability, or work disengagement post- injury.
When Altius Group manages your injury response:
- Our allied health team works with employees to implement effective self-management strategies for their long-term physical or psychological health and wellbeing.
- We provide direct and on-call access to health professionals experienced in dealing with injury management issues.
- Our injury management response guarantees organisational compliance, highly effective injury rehabilitation, detailed documentation and insightful planning.
- Arrangements are flexible to include total function management or as an overflow resource for Return to Work Coordinators and/or injury managers.
- Service standard agreements are negotiated with a focus on convenience, quality and value. The net result ensures service expectations are conveyed, processes are clearly acknowledged, and results closely monitored.
- We can provide a range of services to reduce the duration of complex injury management claims - designed to support a return to work or life following an injury.
Claims Notification and Management
Upon notification, our RTW coordinators will follow the requirements of each state and scheme in relation to incident and injury reporting. When required, our team will notify your insurer / agent through lodging the claim forms and required paperwork.
Our team will take over the claims notification process and immediately commence support for your employees and the management of all stakeholders. We aim to reduce your stress when an incident occurs and free up your time so that you can carry on with your usual day to day operations.
Altius Group can also implement strategies to reduce Workers Compensation premiums, improve safety and deliver commercial gains to your bottom line. We work with organisations to strategically reduce and manage the operational and commercial impact of workplace incidents.
Altius Group allied health professionals:
- Ensure an employee feels cared for, valued and supported in their recovery and return to work.
- Are trained in communication and negotiation skills, with the expertise to liaise with all stakeholders for timely, durable return to work outcomes.
- Ensure you are compliant with regulatory requirements, avoiding potential fines and penalties, and remove the frustration of managing claims internally.
- Provide an element of independence - protecting a claims’ progress and knowledge of internal Return to Work procedures in the case of staff turnover.
- Have been at the forefront of the injury management industry, delivering outcomes above scheme standards, since 2001.
Recovery and Return to Work Planning
Altius Group assists employees to overcome a range of challenges impacting their transition back to work. Our consultants bring together the best of industry experience, professional training and creative problem solving to help employees resume a full and productive life. Intervention is proactive, goal-focused and cost-effective.
Our experienced allied health professionals, including psychologists, are allocated cases to correspond with their expertise to ensure safe and timely outcomes. We’re well versed in relevant legislation and best practice guidelines to ensure all stakeholders are consulted and considered in the return to work process. Services are also tailored to support human resource risk management strategies and provide financially beneficial and sustainable outcomes.
Our Recovery at Work and Return to Work plans, calendars and reports are directive, evidence-based and transparent. We have experience covering injuries occurring in State Workers Compensation, Federal Comcare and Compulsory Third-Party schemes, as well as those accidents or illnesses covered by life insurance and income protection policies.
Businesses, large and small, can completely outsource their injury management program by engaging us as their Outsourced Return to Work Coordinator. This suits organisations without internal injury management expertise, or those with a need to free up resources. Outsourcing the role is a fantastic way for employers to provide cost-effective and proactive injury management services and helps to:
- Save time – so you can focus on your business and clients.
- Save money on recruitment, onboarding and skills development costs needed with an internal RTW coordinator.
- Reduce strain on internal resources.
- Improve return to work outcomes and timeframes – minimising your workers’ compensation premiums.
- Provide end to end support from incident notification through to employee recovery.
Stakeholder Engagement and Coordination
Working with employers, insurers and brokers, we assist with managing the bigger picture complexities of injuries. This includes the impact of physical and psychological injuries on individuals, the workplace, peers, finances and schemes.
We understand legislation and best practice guidelines and we ensure all stakeholders are consulted in the return to work process. We have a thorough understanding of worker’s compensation, compulsory third party, and life insurance schemes. Our consultants understand, and seek to manage, claims costs in collaboration with the insurer.
Our qualified and experienced RTW Coordinators:
- Manage all stakeholder communication and management to deliver market leading outcomes for return to work.
- Help you to reduce the time you spend on dealing with workplace incidents and reduce workers compensation premiums.
- Improve health outcomes and recovery for employees with an injury or illness.
- Minimise disruption of operations for employers following incident or injury.
